Wednesday, January 27, 2010

Interpersonal conflict. Well, that's life isn't it?

Reflection:
I would like to share an important skill learnt during the mini presentation in class on Monday. It was good that Brad pointed out my mistake when I forgot to define the topic of our presentation which was EQ and went on straight to discuss the answers. I felt that it was really useful, especially for the audience to be mentally prepared on the subject matter within the context intended by the speaker.

Therefore, in this blog post, allow me to define what ‘interpersonal conflict’ is. The word ‘conflict’ itself is almost like a taboo; many people avoid conflicts because they hold the common misconception that conflicts are negative. In fact, conflict can take on a totally different point of view if given a positive spin. It expands limitations and opens up possibilities. Conflict is a disagreement between people with opposing opinions or principles, as quoted from the Cambridge Advance Learner’s Dictionary. To me, interpersonal conflict refers to a disagreement that happens in a relationship.

In my 21 years of life, I am relieved to say that I experienced only very few and brief interpersonal conflicts. However, that does not qualify me as an effective communicator simply because I am one of those people who tend to shy away from interpersonal conflicts. Perhaps this is due to the environment I was brought up in. My family value courtesy, kindness and respect. I am also the eldest in my family. Most of the time, I would rather give in and hardly let any conflict arise. As I grow up, I realised this may not be a wise move - after all there are times that I should stand up for myself!

Here’s my hypothetical interpersonal conflict, crafted and modified based on my personal experience. I am the head of the Publications Committee and Jo*, a good friend of mine is a member. Her idiosyncrasy is something I can tolerate outside the committee. With her knowing me on a personal level, she is complacent, does not report well and has been frequently extending deadlines for her articles. She thinks that by tolerating her character outside as a friend gives her the privilege to act nonchalantly in the committee.

I feel a sense of resentment and anguish at the thought of being used as an absorber to cushion all her irresponsible acts. It hurts to know my friend is manipulating her association with me. If this continues, it can also reflect a bad impression on me. The problem here is to find the best way to tell Jo the problem without letting it have any adverse effects on our friendship. She is a very sensitive person. How should I go about saying it? Or should I? She may be accusing me of pinning her down due to some ridiculous or random reasons.

Ironically for me, working together with someone I am close to is much harder than with a person whom I associate with purely on the working basis. (Anyone out there who shares my sentiment?) This is because I tend to be apprehensive about the repercussions if something nasty turns out. Of course, a win-win situation is preferred, but how do I achieve that? How is it possible to separate work from personal life?

In my opinion, the above is an interpersonal conflict because how I deal with this matter will affect my relationship with Jo, either for the better or worse. I see this as a conflict because it is a hindrance in working effectively in my committee.

*Jo is a fictitious character. :)

11 comments:

  1. Hello Stephanie!

    Both of us have such similar character. I tend to shy away from conflicts as well and yes, I prefer to take modules alone sometimes as I find it easier sometimes to work with absolute strangers! And I have faced this situation you described SO MANY TIMES!

    Well, based on personal experiences, perhaps you can look for the help of the Assistant Head (who I hope is not as close to Jo as you are!) of the committee to talk to her instead?

    You'd probably think that it's not a really good idea to have a third party to do all the dirty job, but hey, we are all here to achieve one goal. The Assistant Head need not point out her mistakes bluntly, but like what Brad said, she has to understand the timeline to finish the project.

    I get the feeling that some people are more willing to listen to 'bad' comments from acquaintances rather than close friends.

    Anyway, just my 2c!

    Cheers,
    Valarie

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  2. Hey Stephanie

    An insightful post indeed. Such people are always around us and i believe there might even be a little part of me that is like that.

    I believe you can follow some guidelines that Thu Win mentioned regarding bad news. All the softening of your words and emphasising on the good.

    However I disagree to engaging a third party to resolve the problem. Especially when Jo is your good friend. If she figured out about the whole issue she might feel that you betrayed her or bad mouthed her to someone not as close as you.

    Perhaps you can let her know about the problem. Let her know about the negative image she might be portraying to the rest. Using the "You" attitude here would be the key here.

    Sometimes taking the direct approach may appear to be the worst but the consequences you have to deal with later is much less. Your EQ will shape the way you approach her directly.

    Cheers,
    See Chai

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  3. I think I might put my friendship above the project I am working at. If she is a good friend, I guess I might just put in more effort to help her cover up her less desirable traits. Perhaps I would just give her more chances and personal space and be extra tolerant towards her.

    That said, I am not going to forsake the project. The project is still important and it is still going to be done but I just feel that a good friend deserves more attention and consideration rather than just purely work-oriented. Sometimes we might feel that our friends should be more useful and considerate during work and hence unknowingly raise our expectations of them. Perhaps taking a step back might make the whole situation better.

    Some suggestions if the softer way does not work. Falling back on guidelines would be a good move. Another tip might be to not settle personal problems during project time. Settle the problems before or after the meetings etc.

    It is hard to separate work and friendship but I think it can be done with extra sensitivity and effort. If she is a real friend, she would understand.

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  4. Hi Stephanie!

    I daresay I have been in the same situation as you before. I totally agree that working with a close friend is much tougher than working with a stranger. Working with a close friend tends to bring out the worst in you. Both parties have already formed out their images and expectations in their minds and thus except the other to conform to them.

    I feel that you should email her first. Frankly, I have never been a fan of straight-out confrontations. Firstly, if things become bad, I know the first to tear would be me. And secondly, if that does not happen, it would be because I have already given in. So that said, email is the best! Email her the whole situation. Tell her your feelings. Tell her how both her friendship and your project are equally important to you. Make her understand that the importance to you. Assure her that the friendship you have with her is still there.

    I hope this works! If it does not work out however, and i do know of a case like that actually, it would mean that she is not that great a friend. Come on, a friend would never take the other for granted. After all, the project would be beneficial to her as well if done properly.

    =)

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  5. How interesting!

    The best way to assess and understand a situation is to see from each person's shoes. From Jo's point of view, perhaps her rationale is that no matter what- end of the day you are her friend. Which means that she expects you to be her buddy and look the other way while she slacks off and still gets CCA points. She will see it as you helping her out there. & who knows, maybe she really does have valid reasons for deadline extensions -- and if her friend can't understand that, who will?

    Then there's you -- the frustrated head who is watching her friend letting her down. Obviously you value your friendship with her because you care enough to not want an angry confrontation. While that may be true, not letting her know how you feel will mean death because your resentment will only fester and build up -- and if you do not settle it now, it may blow up in a different guise and cripple your relationship with her later. Gunnysacking negative emotions is a BAD IDEA.

    Why don't you appeal to HER friendship? Pick a time when neither of you are emotionally stressed, and explain to her how very important this job is to you (do not sound like you're attacking her)-why it is so critical that she submits her work on time.

    If she starts pouring out her excuses which at the moment do seem legitimate, instead of just putting your views ahead of hers; actively listen. Empathize. Say something like "I realize you missed that deadline because you had a lab submission due the next day, and we all know it gets a little crazy this time of the year. You must be stressed. But if we cannot get this magazine out by next week - which we can't do without all the articles submitted on time -- it'll come off as a massive failure for me".

    Hopefully, if Jo was a good friend she'd see the awkward predicament she'd put you in and agree to work harder for the next assignment. Conflicts are ugly but can be resolved if handled tactfully :)

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  6. Thank you everyone for the great comments!

    @ Valarie and See Chai:
    Yes, I do agree with Valarie that some people prefer to hear negative comments from acquaintances rather than friends. Taking See Chai's thought into consideration, I think it would be good to seek help from the Assistant Head to address the problem, especially on the technical aspects of her commitment to the committee. In terms of my feelings, yes, I think the best person to approach Jo regarding that is still me.

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  7. @ Soon Yee:
    Thank you for bringing up a very interesting point! Yes, sometimes due to the higher level of relationship shared, I may be unknowingly setting higher expectations of Jo. A good way may be to consult my Assistand Head about this and see if he/she sees eye to eye with me.

    However, I do not really agree with just tolerating with Jo if the problem lies with her complacency. After all, she is my good friend and I should be honest with her about this.

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  8. @ Kellyn:
    That's also a good idea. E-mail tends to alleviate the seriousness of the problem and hide my anger especially if I am fuming mad at that point of time. If e-mail does not work, I guess face-to-face conversation is the next-best thing to do.

    @ Ranmali:
    Wow, that's a very thoughtful piece of comment! :) I couldn't agree more with you that gunnysacking is bad. Also, hearing her out as an active listener will prove to her my concern. Perhaps it will work out fine if I listen to her problems and vice versa. I also find that your suggestion on how to approach her about my feelings is effective to solve my interpersonal conflict. If I were Jo, I will understand the situation and feel terribly sorry if someone says that to me. Haha. Thanks!

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  9. Hi Stephanie,

    Yup, it is often quite difficult to work with someone whom you are really close with.We do not want to hurt our close friends by telling them that they are not behaving in a way which is expected of them.

    If I were in your shoes, I would immediately talk to the other committee members and discuss what to do next.With their advice, I would then settle this problem with Jo face-to-face.I might begin the conversation like this:

    "Hey Jo. I need to talk about your work involvement in the communittee.We felt that you have not met our team's expectations.Are you busy with studies? Are you facing any difficulties?"

    In other words, try to use the word "we" so that she knows that it is not coming from you but the others.Also, after pointing out the team's dissatisfaction with her, it would be nice if you ask her like," what can I do for you" to show that you are concern about her and that you also want to help her as well.

    To resolve a conflict, one has to simply attain a balance, like offsetting the negative comments with positive ones.For Example,

    " Jo, we feel that you are really committed to this team but....."

    Hopefully,by confronting in this manner,the friendship between the both of you would not weakened,but be strengthened if you manage the conflict well.

    Just keep focus on the kind of outcome you want to see and work towards it.

    Have a nice day!

    Deenise

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  10. Thank you, Stephanie, for this elaborate discussion of interpersonal conflict. You have shared a fine example of a conflict. The fact that the problem arose when you and your friend worked together underscores a sad truth: friends in play may not be the best colleagues for joint work.

    As for the scenario, I do have a clarification question: was there (has there been) any single event in which things came to a head and you both showed your frustration to one another, or did you intend to show that the problem is simply on a slow boil?

    Also, you've presented your readers with quite a few questions. It might have been better (more precise) to articulate one.

    Finally, I really appreciate the effort, of course, but feel that you could have been a bit more concise in the overall presentation of information in this post. (Perhaps the first two paragraphs could have been shortened or eliminated.) Do you see my point?

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  11. Brad,

    To answer your question, this conflict is actually slow boil and has never involved any show of face-to-face frustration yet.

    Thanks for the detailed insight. Yes, reading through again, the introduction could have been summarised.

    Cheers,
    Stephanie

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